Shipping Policy

Thank you for shopping with Elote Kicks. This Shipping Policy explains how we process and deliver orders placed through elotekicks.com.

1. Where We Ship

Elote Kicks currently ships orders to all 50 U.S. states.

At this time, we do not offer international shipping.

2. Order Processing

Orders are generally processed within 1–3 business days after the order is placed.

Business days are Monday through Friday, excluding applicable holidays.

Processing times may occasionally be longer during periods of high order volume, holidays, promotions, or other circumstances.

3. Delivery Times

After your order has been processed and shipped, delivery generally takes approximately 1–2 weeks, depending on shipping conditions.

Delivery estimates are not guaranteed. Actual delivery times may vary based on the shipping carrier, destination, weather, holidays, carrier delays, or other circumstances beyond our control.

4. Shipping Confirmation and Tracking

When available, tracking information may be provided after your order has shipped.

Please allow some time for tracking information to update after your package has been handed over to the shipping carrier.

5. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Please carefully review your shipping address before completing your order.

Elote Kicks is not responsible for delays, failed deliveries, returned packages, or additional shipping costs caused by an incorrect or incomplete address provided by the customer.

If you notice an error in your shipping information after placing an order, contact us as soon as possible at elotekicks@gmail.com. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has been submitted or shipped.

6. Delayed or Lost Packages

Once an order has been shipped, delivery is handled by the applicable shipping carrier.

Delivery delays may occur due to:

• Severe weather

• Holidays

• Carrier disruptions

• High shipping volumes

• Incorrect or incomplete addresses

• Transportation delays

• Other circumstances outside of Elote Kicks' control

If tracking indicates that a package has been delivered but you cannot locate it, please first check around your delivery location and contact the shipping carrier.

You may also contact us at elotekicks@gmail.com, and we will make reasonable efforts to assist.

7. Damaged or Incorrect Orders

If your order arrives damaged, contains the wrong item, or there is another error attributable to Elote Kicks, please contact us at elotekicks@gmail.com as soon as possible.

Please include your order number and, when appropriate, photographs or other information that helps us understand the issue.

Because all sales are final, refunds or other resolutions are generally limited to situations where there has been an error on our end.

8. Shipping Costs

Applicable shipping charges will be displayed during checkout before you complete your purchase.

Shipping costs may vary depending on the order, destination, shipping method, and other factors.

9. Changes to This Policy

We may update this Shipping Policy from time to time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

10. Contact Us

If you have questions about shipping or your order, please contact:

Elote Kicks
12650 Montana Ave, Suite 106
El Paso, TX 79938
United States

Email: elotekicks@gmail.com