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Everything 100% Authentic $ Elote Approved

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Refund Policy

Effective Date: August 28, 2026
Last Updated: August 28, 2026

Thank you for shopping with Elote Kicks. Please read this Refund Policy carefully before placing your order.

1. All Sales Are Final

All purchases made through Elote Kicks are final sale.

We do not accept returns, exchanges, or refunds for reasons including, but not limited to:

  • Change of mind

  • No longer wanting the item

  • Ordering the wrong size

  • Ordering the wrong color or style

  • Personal preference

  • Failure to review product information before purchasing

  • Normal differences in color or appearance that may result from individual screens or devices

Please carefully review your order, product selection, size, and shipping information before completing your purchase.

2. Refunds for Mistakes on Our End

Although all sales are final, Elote Kicks may provide a refund or other appropriate resolution when there is an error on our part.

Examples may include:

  • You received an item different from what you ordered.

  • We sent the wrong size, color, style, or product.

  • Your order is missing an item that you purchased.

  • There is another fulfillment error attributable to Elote Kicks.

If you believe there has been an error with your order, please contact us at elotekicks@gmail.com as soon as possible after receiving your order.

Please include:

  • Your full name

  • Order number

  • Description of the issue

  • Photos of the item or package, if applicable

Providing photographs may help us evaluate and resolve the issue more quickly.

3. Damaged Items

If your order arrives damaged, please contact us at elotekicks@gmail.com as soon as possible.

Please provide your order number and photographs showing the condition of the item and, when applicable, the shipping packaging.

We will review the situation and determine whether the issue qualifies for a refund or another resolution.

4. Refund Approval

Refunds are not automatic.

If we determine that a refund is appropriate because of an error attributable to Elote Kicks, we will notify you regarding the resolution.

Approved refunds will generally be issued to the original payment method used for the purchase.

Once a refund has been issued, the time it takes for the funds to appear in your account may depend on your bank, credit card company, or payment provider.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate shipping address at checkout.

Elote Kicks is not responsible for refunds, replacement costs, shipping charges, or other losses resulting from an incorrect or incomplete shipping address provided by the customer.

If you realize that you entered an incorrect address, contact us as soon as possible at elotekicks@gmail.com. While we will make reasonable efforts to assist, we cannot guarantee that an address can be changed after an order has been placed or shipped.

6. Refused or Undeliverable Packages

If a package is refused, returned to sender, or becomes undeliverable because of an incorrect or incomplete address or other circumstances attributable to the customer, the order may not qualify for a refund.

Please contact us at elotekicks@gmail.com if your package is returned to us so that we can review the circumstances.

7. Order Cancellation

Because orders may begin processing shortly after purchase, we cannot guarantee that an order can be canceled after it has been placed.

If you need to request a cancellation, contact us at elotekicks@gmail.com as soon as possible. Any cancellation request is subject to our ability to stop the order before processing or shipment.

8. No Exchanges

We do not offer exchanges.

Because all sales are final, customers should carefully review available sizes, colors, styles, and product information before completing a purchase.

9. Sale and Promotional Items

Unless otherwise required by applicable law, products purchased during sales, promotions, or special offers are also subject to this Final Sale Policy.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes to our business practices, products, or applicable legal requirements.

Any updates will be posted on this page, and the "Last Updated" date will be revised accordingly.

11. Contact Us

If you believe there is an issue with your order or have questions about this Refund Policy, please contact us:

Elote Kicks
12650 Montana Ave, Suite 106
El Paso, TX 79938
United States

Email: elotekicks@gmail.com

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